Your rent is due on Monday of each week and must be paid on time.  We are commited to the welfare of all our customers and advise you to contact us immediatley if you are unable to make a payment.

 

Paying the Association rent enables us to deliver services, maintain homes and fund improvements, without it the Association would not be able to function.

 

You can contact the Income Management team to find out your current balance, request a rent statement or for advice on 0151 224 0201 from 9.00 am - 5.00 pm  Monday to Friday.

We offer a wide variety of payment options so you can choose how to pay your rent, both safely and easily.

 

 

RENT CARD - by cash, debit card or cheque at any post office

          PAYZONE - cash or debit card,

          click on the Payzone logo to find your nearest outlet

 

        

 

ON LINE BANKING - You can set up payments through your own bank if you have an internet account, you will need to provide our bank details which are:

Please remember to put your tenant reference number on, if you are unsure of this please contact the Income Management team on 0151 224 0201

DIRECT DEBIT - This option means you don't need to remember to make payments as once the direct debit form is completed and returned to Cosmopolitan, we will do this for you.  You can contact the Income Management team for a direct debit form or you can download a copy by clicking here

 

STANDING ORDER - This option allows you to pay direct from your bank, however you are responsible for advising your bank of any changes in payment.  You can contact  the Income Management team for a standing order form or you can download a copy by clicking here

HOUSING BENEFIT - If you are entitled to Housing Benefit this can be paid direct to us.  For help and advice about your benefits contact the Income Management team.

BY POST - You can send a cheque made payable to 'Cosmopolitan Housing Association Ltd' to our Head Office at: 

                                        2 Marybone

                                        Liverpool  L3 2BY

If you are struggling to pay your rent, please contact us sooner rather than later.  We can work together to stop you falling behind with your payments.  We have professionally trained staff who will give you advice and assistance based on individual circumstances.

 

The most important thing to remember is that we can help if you contact us and tell us why you are experiencing problems, we will provide clear advice and if necessary refer you to other agencies.

 

Rent payments should always be a priority in your personal budgeting.