Cosmopolitan Housing Association :Tenant zone : Anti-social behaviour

Tenant zone : Anti-social behaviour - What we deal with

If the problem is something that we, as a Housing Association, may not be able to resolve, we will initially provide you with advice on either how to resolve matters yourself or will put you in contact with a specialist agency who may be better equipped to resolve matters for you. Some examples of when we would ask you to speak with the person causing the problem in the first instance, or where we may refer you onto a specialist agency are shown below:

Inconsiderate car parking issues
Minor "one off" incidents of neighbour nuisance such as a party or noise
Fly tipping/litter (not on Cosmopolitan land) or graffiti (if none offensive)
Animal nuisance (noise and fouling)
People walking across wooden floors
People using washing machines
Children falling out with each other
General living noise between the hours of 8.00 am and 11.00 pm
Cooking smells
Noise of children playing in or near their home (e.g. ball games)

If the person/s behaviour does not involve threats, violence or harassment, then we will always recommend that you talk over the problem with them. There is always more chance of resolving a problem if the other person can see your point of view.

Sometimes a neighbour may be unaware that their behaviour is upsetting you or they may just need reminding. As a good neighbour yourself, it is important to be reasonable in understanding the other person's point of view and accepting the difference lifestyles of others. For example, you do not have to put up with regular noisy parties that go on until the early hours of the morning, but tolerating a one off event, especially if you have been told about it beforehand, may not be an unreasonable expectation.

However, if you do talk to the person/s causing the problem and they are unreasonable, just walk away and let us know. Do not get involved in an argument.

If you feel uneasy about approaching the person/s causing the problem on your own, we can set up a meeting for you and we can be in attendance to discuss the problem with you and the other person/s.

Alternatively, specialist mediation services can be used and expert advisers will help you to reach a satisfactory solution. Your Tenancy Managment Officer can give you more information about mediation services.

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