Cosmopolitan Housing Association : Talk to us : Making a complaint

Talk to us : Making a complaint

Please note that KHT Services, the Association's repair and maintenance contractor, do not deal with any formal complaints about the repairs and maintenance service. If you would like to make a formal complaint about any service that you have recieved, please contact the Associaton's head office using the information provided below.

Our complaints procedure is simple and easy to use.

Whenever possible, we will seek to resolve your complaint straight away.

You can make a complaint in a range of ways, including:

Completing the online complaints form

Click here to make a complaint online now.

Send details of your complaint as indicated by the complaints form:

by post to The Continuous Improvement Team

Cosmopolitan Housing Association

Cosmopolitan House, 2 Marybone, L3 2BY

by fax to 0151 224 4991

by email to feedback@cosmopolitanhousing.co.uk

Speak to our Continuous Improvement Team on 0151 224 0318 or 0151 224 0323
Speak to any member of staff and tell them you want to make a formal complaint

A copy of our Complaints Policy and Independant Review Policy & Procedure is available to download here. If you would like a hard copy of these documents please contact Jeannie Murray on 0151 224 0320 or Chris Smart on 0151 224 0318 or e mail feedback@cosmopolitanhousing.co.uk

Making a complaint using our online form.

In an effort to make it easier for us to deal with your feedback as quickly and efficiently as possible, you can use the form below to make a complaint.

Please be careful to make sure that the contact details you provide are correct.

Your name:
Your address:
Your telephone number:
Your e-mail address:
A brief outline of your complaint: Summarise the main issues you are / have been experiencing.
Have you talked to a member of our staff about this already?	Yes No
Have you complained about this issue already?	Yes No
How would you like your complaint to be resolved?
Please use the box below to give us the full details of your complaint. Consider including info about: Previous problems Staff members you have spoken to Dates & times you have reported issues The point where a problem occurred Please try to give us as much information about your complaint as possible to enable us to full investigate your issues.

© Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992
Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society
Part of the Cosmopolitan Housing Group - Website designed and co-managed by MELT creative studio .