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Talk to us : Compensation
Cosmopolitan Housing Association recognises that on occasions things may go wrong and customers receive services that do not meet acceptable service levels, or they feel aggrieved by the way they have been treated. A clear and systematic three stage procedure has therefore been developed for handling formal complaints so that individual complaints can be addressed consistently, speedily, in accordance with good practice, and meet with customer satisfaction.
The Compensation Policy provides a framework for the consideration, calculation, authorisation and subsequent award of compensation in situations where customers experience a failure in service delivery. It should be read in conjunction with the Association’s Complaints Policy.
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Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992 Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society Part of the Cosmopolitan Housing Group - Website designed and co-managed by MELT creative studio. |