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News & publications : Policy & Publications library

Corporate Publications

  Annual Report 2010/11

  Annual Report 2009/10

Residents Newsletters

Service Information Leaflets

• An Introduction to Cosmopolitan Housing Association
• A guide to Our Vision and Values

• A Guide to your Tenancy Agreement
• A Guide to Accessing Personal Information
• A Guide to Allocations, Transfers and Exchanges
• A Guide to Floating Support
• A Guide to Disabled Adaptations

• A Guide to Paying Your Rent
• A Guide to Rent Arrears

• A Guide to Joint Tenancies
• A Guide to Mutual Exchange
• A Guide to Successions
• A Guide to Dealing with Anti Social Behaviour
• A Guide to Supporting Perpetrators of Anti Social Behaviour
• A Guide to Supporting Witnesses and Victims of Anti Social Behaviour
• A Guide to Dealing with Domestic Violence
• A Guide to Dealing with Racial Harassment
• A Guide to Dealing with Harassment

• A Guide to Repairs
• A Guide to Gas Servicing
• A Guide to Asbestos
• A Guide to Planned Maintenance and Improvement Work

• A Guide to Resident Involvement
• A Guide to Combating Barriers to Resident Involvement
• A Guide to Reimbursement of Expenses for Resident Involvement

• A Guide to Shared Ownership
• A Guide to the Right to Buy
• A Guide to the Right to Acquire

• Porter Community Grants

• A Guide to Your Rights

• A Guide to Equality and Diversity

• A Guide to Complaints and Compensation
• A Guide to Comments and Compliments

 

  

 

Policie & Strategies

• Access to Information Policy
• Access and Customer Care Strategy
• Adaptations Policy
• Allocations Policy
• Voids Policy
• Vulnerable Tenants Policy
• Variation of Tenancy Policy
• Abandoned Tenancies & Absent Tenants Policy
• Mutual Exchange Policy
• Unauthorised Occupants Policy
• Starter Tenancy Policy 
• Corporate Strategy & Business Plan 2010-15

• Rent Arrears Policy
• Rent Income Strategy
• Benefits Policy
• Financial Inclusion Strategy
• Rent Collection Policy

• Supported Housing Policy
• Adaptations Policy
• Vulnerable Tenants Policy

• Equality & Diversity Strategy
• Gender Equality Policy
• Disability Equality Policy
• Vulnerable Tenants Policy

• ASB Policy 
• Eviction Policy
• Vulnerable Tenants Policy

• Repairs Policy
• Gas Safety Policy
• Asbestos Policy
• Water Hygiene Policy

• Leaseholders Handbook
• Shared Ownership Policy
• Homebuy Policy
• Home Ownership & Neighbourhood Sustainability Policy

• Customer Service Standards
• Customer Services Strategy

• Complaints Policy
• Independant Review Policy & Procedure
• Compensation Policy

• Resident Involvement Strategy
• Resident Involvement Policy

• KPI's
• Equality & Diversity
• Surveys

• Best Value Strategy
• Continuous Improvement Framework

 

 

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© Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992
Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society
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