• Home
• Information on all planned works
• Policy & Publications library
• Tenant Handbook
• Contact us
• Increase text

News & publications : Policy & Publications library

Corporate Publications

Residents Newsletters

Service Information Leaflets

Policies & Strategies

• Access to Information Policy
• Adaptations Policy
• Allocations Policy
• Voids Policy
• Vulnerable Tenants Policy
• Variation in Tenancy Policy
• Mutual Exchange Policy
• Unauthorised Occupants Policy
• Starter Tenancy Policy 

• Rent Arrears Policy
• Rent Income Strategy
• Benefits Policy
• Financial Inclusion Strategy
• Rent Collection Policy

• Supported Housing Policy
• Adaptations Policy
• Vulnerable Tenants Policy

• Equality & Diversity Strategy
• Gender Equality Policy
• Disability Equality Policy
• Vulnerable Tenants Policy

• ASB Policy 
• Eviction Policy
• Vulnerable Tenants Policy

• Repairs Policy
• Gas Safety Policy
• Asbestos Policy
• Water Hygiene Policy

• Leaseholders Handbook
• Shared Ownership Policy
• Homebuy Policy
• Home Ownership & Neighbourhood Sustainability Policy

• Customer Service Standards
• Customer Services Strategy

• Complaints Policy
• Independant Review Policy & Procedure
• Compensation Policy

• Resident Involvement Strategy
• Resident Involvement Policy

• KPI's
• Equality & Diversity
• Surveys

• Best Value Strategy
• Continuous Improvement Framework

 

 

About us  | Tenant zone |  Find a home  | Get involved  | Talk to us  | Equality & diversity  | News & publications | Contact us

© Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992
Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society
Part of the Cosmopolitan Housing Group - Website designed and co-managed by MELT creative studio.