Please note that KHT Services, the Association's repair and maintenance contractor, do not deal with any formal complaints about the repairs and maintenance service. If you would like to make a formal complaint about any service that you have recieved, please contact the Associaton's head office using the information provided below.
Our complaints procedure is simple and easy to use.
Whenever possible, we will seek to resolve your complaint straight away.
You can make a complaint in a range of ways, including:
by post to The Continuous Improvement Team
Cosmopolitan Housing Association
Cosmopolitan House, 2 Marybone, L3 2BY
by fax to 0151 224 4991
- Speak to our Continuous Improvement Team on 0151 224 0318 or 0151 224 0323
- Speak to any member of staff and tell them you want to make a formal complaint
Making a complaint using our online form.
In an effort to make it easier for us to deal with your feedback as quickly and efficiently as possible, you can use the form below to make a complaint.