Cosmopolitan Housing Association  
Cosmopolitan Housing Association : UK registered social landlord
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Getting involved : Repairs review team

YOU CAN MAKE A DIFFERENCE
As part of Cosmopolitan's Repairs Review Team YOU could make a real difference. Cosmopolitan are striving to improve the quality and value for money of its repair service. As a part of our commitment to continuous improvement we ask you to consider the following questions:

  • Are you interested in shaping how your repair service is delivered?
  • Do you wish to be part of a team, made up of tenants, contractors, partners from other housing associations and staff?
  • Will you help promote and encourage good practice in Tenant Participation with the Association?
If you have answered yes to any of the above questions, then you can make a difference to Cosmopolitan's Repairs Review Team

 

The main objectives of this new team are to ensure that Cosmopolitan deliver a quality repair service while maintaining value for money and to explore new initiatives. Tenants of the Association can have a huge impact in the success of the team and all the necessary support and training will be provided. Expenses will also be paid to willing participants.

 

TENANTS CHARTER
In November of 2005 the team agreed and adoped a Tenants Charter. Pictured above is Cosmopolitan Housing's Chief Executive, Geoff Redhead,signing the Charter with members of the Repairs Review Team. The Charter details responsibilities for Cosmopolitan and residents in the repair process.

  • Cosmopolitan's responsibilities:
  • Ensure repairs are carried out to a good quality.
  • Confirm appointments.
  • Monitor tenant satisfaction.
  • Monitor contractors performance.

Residents have a responsibility to:

  • Keep appointments, or if unable to do so contact the Repairs Helpdesk Team.
  • Ensure repair areas are accessible for contractor to work.
  • Inform Repairs Helpdesk Team if not satisfied.

 

WHY NOT GET INVOLVED?
Please contact our Resident Involvement team on 0151 224 0204 or email at getinvolved@cosmopolitanhousing.co.uk. They will be happy to provide more information on how you can have a key stake in the design and delivery of services by Cosmopolitan.

 
© Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992
Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society
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