Cosmopolitan Housing Association : About us : Our values, mission & objectives

About us : Our values, mission & objectives

VISION

Cosmopolitan Housing Association aims to be a growing and financially vibrant housing association that delivers three star quality services to a diverse range of service users across the North West of England.

Following consultation with its residents, staff and Board members, Cosmopolitan Housing Association has devised a Vision Statement that places its residents at the heart of everything it does, it is to ensure that we deliver services that place:

"Residents first and foremost"

VALUES

Cosmopolitan Housing Group companies respect the following values in the pursuance of their common purpose to provide sustainable housing quality services:

Listen to, and communicate with, customers, employees and external stakeholders in a timely, accurate, understandable and respectful manner.
Understand the value of effective and efficient business processes to bring about positive results.
Foster an environment that promotes personal and corporate innovation, sharing and maximisation of resources together with a desire for teamwork.
Be open to change and flexible in attitude
Acknowledge that respect, integrity, trust and fairness are fundamental to personal, customer and inter agency relationships.
Value a culture where everyone is involved, accountable, respected and appreciated.
Aim to perform at the highest level of competence and take pride in accomplishment.
To operate at the highest standards of governance and probity.
Adopt a culture that acknowledges staff as the organisation's most valuable asset and seek to invest, develop and retain its employees to achieve mutual benefits

CORPORATE OBJECTIVES

Following an analysis of key factors influencing CHA, we have developed a set of four Corporate Objectives which will drive the business forward. The objectives are as follows:

Achieve continuous improvement in resident satisfaction

CHA will deliver the highest quality services in an efficient and effective way,

and in line with its customers' expectations in order to bring about year on

year improvements in satisfaction levels.

Achieve sustained growth through partnership working

CHA will pursue an active and ambitious development programme to ensure

housing needs are met and sustainable growth achieved. This will require

strong partnerships to be developed and managed to ensure that opportunities

for new development are maximised and resources are available to support this.

Achieve growth through diversification in response to unmet needs

As a housing association, a key function of CHA's activities is to meet unmet

need. Responding to these needs is also a means of achieving continued and

sustained growth and expansion. As in relation to our approach to Objective 2,

to achieve our commitments to sustainable growth, CHA will require strong

partnerships to be developed and managed to ensure that opportunities for new

development are maximised and resources are available to support this.

Enhance the Association through a commitment to diversity and value for money

CHA has indentified that there are three cross cutting themes that need to

underpin all its activities. Whilst Objective 1 sets out CHA's commitment to

accessible and high quality services for customers, CHA also seeks to ensure

that it contibutes to meeting the needs of the diverse populations it serves, in a

manner that is characterised as value for money.

© Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992
Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society
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