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About us : Facts and figures
Performance & Continuous ImprovementWe aim to achieve high levels of performance and will continue to provide excellent services for all our customers.
Performance management has been embedded into our day-to-day work and improvement planning activities. Working closely with Local Authorities and other partners, we are constantly learning from experience as part of a process of continuous improvement.
These include the following:
With increased emphasis being placed upon Value for Money, organisations need to move beyond a pursuit of Challenge; Compare; Consult and Compete. Whilst Best Value remains relevant, CHA also needs to set targets which drive forward continuous improvement throughout the year and from year to year on a continuous basis.
The performance management framework needs to be understood across the organisation so that everyone can challenge the status quo and occasion increased efficiency and effectiveness.
CHA's PERFORMANCE INDICATORS
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Cosmopolitan Housing Association - Exempt Charity under Charities Act 1960 and 1992 Registered with the Housing Corporation (LH1298) and the F.S.A. (19012R) a charitable Industrial and Provident Society Part of the Cosmopolitan Housing Group - Website designed and co-managed by MELT creative studio. |